Frequently Asked Questions

Go to https://www.distributorcentral.com and click Sign In to log in to your account.

You can have additional users who log into the DC platform at no extra cost. You can also add different role-based contacts to ensure distributor orders, inquiries, etc., get to the correct department. To learn more click here.

 

DC provides a place to upload a PDF of your catalog to create an online virtual flip catalog that distributors can see if they look up your contact information. You could also use the embed code to add to your website. To learn more, click here.

 

Invoices are typically sent out around the 5th of each month, with payment collected around the 15th of each month. If you have a card on file, it will be displayed on the first invoice you receive, and you won't need to take any action. If the invoice does not show a card, it means you are not set up for auto-pay and will need to click the "Pay Online" link to submit your payment or contact the billing department to add/update a card on file. Once your payment is collected, you will receive an updated invoice confirming that the payment has been made. To enroll in our monthly auto-pay program, you must have a saved card on file. If you need to update or add your billing card, you can refer to the FAQ below, "How do we update our credit card on file?" contact us at 888-516-7401 or email us at billing@distributorcentral.com, and we can send you a CC Authorization or ACH Form.

Invoices are typically sent out around the 5th of each month, with payment collected around the 15th of each month. If you have a card on file, it will be displayed on the first invoice you receive, and you won't need to take any action. If the invoice does not show a card, it means you are not set up for auto-pay and will need to click the "Pay Online" link to submit your payment.

Once your payment is collected, you will receive an updated invoice confirming that the payment has been made.

Your bill may be higher for the following reasons:
- Your usage of additional product placement exceeded the monthly credit we provide. This will be displayed under the Product Placement line item on the invoice. If you believe this is inaccurate, please contact supplierhelp@ordermygear.com.
- You have purchased additional advertising, which will appear as a separate line item on your invoice.

If you need to update your DC billing contact that receives your monthly invoices, please email the updated information to supplierhelp@ordermygear.com

How to Add or Edit Your Credit Card for Monthly Billing of Your DC Membership

To add or edit your saved credit cards:

1. Go to Account menu > Payment > Stored Credit Cards
2. Click on Add New Credit Card to add a new card (If you only need to change address or expiration info of the card number on file click Edit next to that card already listed)
3. Enter the details of the card
4. Click Save

To apply a new saved card to your monthly billing subscriptions:

1. Go to Account > Account Maintenance
2. Click on the Billing tab
3. Click Update Payment Method next to each billing line item (Supplier Pro Subscription & Product Placement)
4. Choose the new card that you added from the list
5. Click Save

Suppliers typically provide product updates via DC, ASI, or SAGE spreadsheets and upload them to the Bulk Product Manager.

However, for a more automated update process, options like FTP Upload  or API integration are also available.

View all of our Product Management Guides >>

 

 

When your products are listed on DC they are made available to the whole industry:
• Distributors searching for products inside DC
• End-Users searching for products on distributor websites hosted by DC
• Distributors and Service Providers pulling suppliers data into their own platforms via our OneSource API

Review our "Product Data Best Practices" post and utilize our "Product Improvements" section within your DC account.
If you still have questions or are unsure if your products are set up for success, please feel free to schedule a schedule a call with our Supplier Success Team.

Your DC monthly membership costs are credited back to you, which you can use as product placement dollars to increase your product's visibility in the database. To learn more, click here.

 

OneSource began as a vision over two decades ago at DistributorCentral. Today, OneSource is an affordable solution for every supplier, regardless of technical expertise or size, to create and share PromoStandards data. Furthermore, Distributors and Service Providers can access every supplier's PromoStandards' data endpoints from a single location all while only using one set of API credentials with OneSource. For more information, click here.

 

OneSource's single point of access is vital in saving time and resources without compromising the accuracy and quality of supplier product data offered to buyers. Without OneSource, supplier's and distributors would need teams of developers working around the clock to send and receive the most up-to-date product data in an accurate and standardized format. 

OneSource is an extension of DistributorCentral's platform.

While DistributorCentral is a business solution for suppliers and distributors to manage products, orders, websites, and customers, OneSource focuses on product data to further the adoption of PromoStandards in the Promotional Products Industry.

PromoStandards is a product data integration standard for the Promotional Products Industry. PromoStandards increases the speed and accuracy of product updates & information shared between suppliers & distributors. As a result, the implementation of PromoStandards greatly improves the overall customer service experience. 

To learn more, visit PromoStandards.org

Yes. Separate accounts are needed for DC and OneSource.

To sign up for a OneSource account, visit https://portal.dc-onesource.com/register.

You have easy access to OneSource if you already have an account with DC and can login from your DC dashboard. To learn how click here.

 

If a distributor inquires about your PromoStandards endpoints, you can confidently confirm they are available. Thanks to your status as a Supplier Pro member with DistributorCentral, we've already set up your PromoStandards endpoints. These are readily available via our OneSource platform.

Direct them to this guide for a step-by-step on how to access your PromoStandards compliant product information: How to Access Our PromoStandards Endpoints